Reference

money69 Legal: Know Your Account Rights

money69 Legal brings our account rules, privacy approach and contact routes into one clear page, so you know what applies before opening an account.

Account termsPrivacy requestsLocal-law accessPolicy contacts
money69 money69 Legal: Know Your Account Rights
CONTACT ROUTES

Three Ways To Ask About Legal

A clear contact path matters when a policy question affects your account. We keep Legal requests close to the login and cashier paths, so you can identify the relevant account step, attach a payment receipt when needed and ask for a correction without repeating the whole issue. Use the route that matches your question.

Team online

Account access

Open the support path from the login screen when phone verification or local-law eligibility needs clarification. Include your registered contact detail so we can match the request to the correct account record.

Wallet records

For a DANA, OVO, GoPay or QRIS record, use the account support path beside the cashier area. Add the receipt reference and date so our team can check the status without guessing.

Policy changes

Ask us to correct, access or explain personal data through the Legal contact route. Tell us which wording concerns you, and we will direct the request to the relevant account record.

DATA PRACTICES

How We Handle Legal Requests

Our policy work follows the account details you submit and the records created when you use a wallet or request support.

Data collection

We use registration details, phone verification results and account activity to manage access and respond to Legal requests. We ask for relevant details rather than treating every request as a full account investigation.

Cookie choices

Cookies can support login continuity and page settings on your device. Check the cookie notice presented on the site, and contact us if you need the purpose of a particular cookie explained.

Account security

Keep your password and phone access private, and complete verification only through the account path. We do not ask you to disclose login credentials in a Legal support request.

Record retention

We retain account, payment-status and contact records for the period needed to operate the account, address disputes and meet applicable requirements. A Legal request can ask what record category applies.

Who to contact

The account support route is the first contact for access, wallet-status and privacy questions. Include your account contact detail, but never send a password or private login code.

Requesting changes

You can ask us to correct account details, explain data use or review a policy wording concern. We may verify ownership before changing records connected with your money69 account.

Answers About money69 Legal

These Legal answers cover the questions we expect you to ask before opening an account or sending a policy request. They explain the practical route for access, data, cookies and wallet records, while the wording shown on your account remains the current reference.

Our Legal page covers account terms, privacy handling, cookies, security, record retention and contact routes. It also explains how local-law conditions can affect access and eligibility for an Indonesian account.

Yes. Account access and eligibility depends on local law. Check the rules that apply where you are located, and use our support path if the account screen asks for clarification.

Use the Legal contact route from your account support area and name the detail needing correction. We may verify account ownership before changing registration data or linked records.

We use the registration details and phone verification result needed to confirm account access. Do not send a password or private code; support will identify the appropriate verification step.

DANA and QRIS references may appear in payment-status or receipt records connected with your account. We use those records to investigate the relevant request and explain the policy context.

Yes. Check the cookie notice on the site first, then send the cookie name or page location through support. We can explain its stated purpose and the related policy wording.

Start with the support path beside login or the cashier area, depending on the issue. Include your registered contact detail and a short description, without sharing your password or access code.